The service
MasterID runs identity, business, anti money laundering and credit reference checks against the record sources available to it, and returns a verdict with the supporting attributes.
A verdict reflects what the source returned at the time of the check. MasterID does not guarantee that a source is complete or current, and a result is not a recommendation about whether to accept a customer.
Accounts and access
You are responsible for the users you invite, the roles you assign and the security of your API keys. Keys must be stored server side and rotated if exposure is suspected.
We may suspend an account or key that is being used in breach of these terms or the Acceptable Use Policy.
Your obligations
You must have a lawful basis to submit each person or business for a check, and you must inform data subjects where the law requires it.
You must not submit data you are not entitled to process, and you must not use results for a purpose other than the one you disclosed.
Fees
Checks are charged at the rates agreed for your organisation. Invoices are issued monthly against usage unless a prepaid bundle is agreed. Unpaid accounts may be suspended after notice.
Availability
We work to keep the platform available at all times, but an upstream source can be slow or unavailable. Where a source cannot be reached, the check returns an inconclusive result rather than a verdict.
Liability
To the extent permitted by law, our aggregate liability is limited to the fees paid for the service in the three months before the claim. We are not liable for lending, onboarding or employment decisions made using a result.
Termination and governing law
Either party may end the agreement with written notice. On termination, access stops and records are handled as described in the Data Processing terms.
These terms are governed by the laws of Uganda.