Talk to the MasterID team
Tell us what you need to verify and how you want to run it. We will point you to the right plan, the right checks and the right integration path.
Universal Grid SMC LtdBunamwaya NgobeGod's Grace Building, 2nd FloorP.O. Box 980620Kajjansi, Uganda
MasterID is a Universal Grid product. Support for all Universal Grid services runs through the shared help centre.
Visit the help centreGet in touch
Reach the right team first time
Every message is answered by a person who works on the platform.
Before you write
Questions we are usually asked
How quickly can we start verifying?+
Express accounts can start the same day. API access follows once we have agreed the checks you need and issued your credentials.
Can we test before we commit?+
Yes. We can arrange a walkthrough and a limited set of test checks so your team can see real results before signing anything.
Do you support high volumes?+
Yes. Bulk submission and API throughput are sized with you during onboarding.
Who do we contact about an existing account?+
Write to sales@ugmail.co or use the help centre. Both reach the same team.
Tell us what you need to verify
We will help you pick between Express and the Advanced API and get your first check running.