How the wallet works
When you top up your MasterID wallet, the top up balance is automatically converted into credits. Credits are then spent as you run verifications.
There are no monthly subscriptions. You pay for the verifications you use out of the credits held in your wallet.
Refund window
Refunds are accepted within 3 days following the top up event.
Requests received within this 3 day window are refunded in full.
How refunds are issued
Refunds are issued within 3 to 7 business days. Depending on your payment method, your bank or provider may take longer to show the funds on your statement.
A refund is returned to the payment method used for the top up, or as credits in your MasterID wallet if you ask for it that way.
Credits
Credits in your wallet do not expire. They remain available until you use them.
Verifications are charged per successful verification. A successful verification includes both a legitimate verified result and a fake detected result, because in both cases the check was completed against the source. Failed verifications are not charged.
Requesting a refund
Contact our sales team or start a refund request from the Support page. Include the account email and the date and amount of the top up.
You can reach us at sales@ugmail.co or by telephone on +256 791 256 041.