Getting started with Express
Create an account, run your first check from the dashboard and understand what each field means.
Resources
Help Center
Everything you need to run checks confidently, how each verification works, what to submit, how to read a result and who to ask when something looks wrong.
Start here
Guides by where you are
Pick the track that matches how your team runs verification today.
Integrating the Advanced API
Authentication, submitting a check, handling webhooks and moving from test to live.
Understanding results
How to read a verdict, what a partial match means and what to do when a check cannot complete.
Choosing the right check
When to use ID, Business, AML or CRB, and which product-level checks sit underneath each one.
Billing and plans
How usage is counted, how invoicing works and how to move between plans as volume grows.
Contacting support
How to reach the team, what to include in a ticket and expected response times.
FAQs
Common questions
Where is the full knowledge base?+
Detailed articles live in the shared Universal Grid help centre at https://support.ugmail.co, alongside the other products your team may use.
How long does a check take?+
Most checks return in seconds. Checks that depend on an external record can take longer, and the status is reported back to you either way.
What happens if a check fails?+
You receive the reason alongside the result, so your team can decide whether to retry, request different information or escalate for manual review.
Is every check recorded?+
Yes. Each check keeps an auditable record of what was submitted, what was returned and when, so compliance reviews can be evidenced later.
Can multiple team members share one account?+
Yes. Express supports multiple users under one organisation so back-office teams can work from the same history.
Still stuck? Talk to a human
Support is handled by the team that builds the platform, not a script.